Members / Candidates grievance resolution system

                                                                                                                         Notice

    Effective April 2024, Training of BC Agents (BCA) has been mandated by RBI before appearing for the BC Certification Examination. BC Agents will now have to undergo 28 hours of training for the Basic Certification and 42 hours of training for the Advanced certification, as the case may be. Only those candidates who have successfully completed the training will be eligible to appear for the BC/BF examination.

     

    The following Institutes have been identified to conduct the training for BC/BF:

    • Bankers Institute of Rural Development (BIRD)
    • National Institute for Entrepreneurship and Small Business Development. (NIESBUD). Ministry of Skill Development and Entrepreneurship (MoSDE)
    • Indian Institute of Bank Management (IIBM); and
    • The Banks, at their discretion may also provide mandatory training to BCAs duly adhering to the training structure/modules designed by the Coordination Committee.

    Other than the above named Institutes, no other Institute or organization is permitted to impart training to BC’s/BF’s.

     

    Contact Details of Training Institutes:

     

    Single Point of Contact (SPOC) of BIRD in connection with the training of BCs/ BFs :

    Name of the Officer: Mrs Anukampa Jha

    Designation: Deputy General Manager

    Email Id: bcbf.bird@nabard.org

    Contact Number: 0522 - 2421006

    Working Hours/Availability: 0945 hrs to 1730 hrs (Weekdays)

     

     

    Single Point of Contact (SPOC) of NIESBUD in connection with the training of BCs/ BFs :

    Name of the Officer: Shri P.K.Arora

    Designation: Senior  Advisor

    Email Id: pradeep.k.arora@gmail.com

    Contact Number: 9720447744

    Working Hours/Availability: 09:45 am to 05:30 pm (Weekdays)

     

     

    Single Point of Contact (SPOC) of IIBM in connection with the training of BCs/ BFs :

    Name of the Officer: Dr. Abhijit Sharma

    Designation: Professor, IIBM

    Email Id: programme@iibm.ac.inacademic@iibm.ac.in

    Contact Number: 9365973843

    Working Hours/Availability: 09:30 am to 05:30 pm (Weekdays)